From trials and implementation to training, customization and ongoing support, our services help manufacturing teams adopt the system and keep business processes running smoothly.
Trials and Services
Evaluate first, then move forward with professional implementation and customization support.
Request a Trial License
- Evaluate the system with a temporary trial license
- Validate order, purchasing, inventory and production workflows
- Use representative business data to assess key use cases
- Review trial feedback to clarify requirements and go-live priorities
On-Site Training and ERP Implementation
- Develop a phased implementation plan around your workflows
- Provide hands-on training for managers, business users and operators
- Assist with data preparation, configuration and go-live rehearsals
- Arrange remote guidance and on-site training to suit the project
Custom Development
- Develop additional features and modules
- Customize and refine report templates
- Agree requirements and acceptance criteria before phased development and validation
- Assess business system and mobile integrations using the open API
Master Data and Go-Live Readiness
- Organize item master data, BOMs, customer and supplier records
- Review coding conventions, units of measure and key fields
- Assist with importing and reconciling opening inventory and business data
- Validate go-live readiness with representative order scenarios
Application Support and Continuous Improvement
- Collect issues and help investigate their causes
- Guide access control, workflow and report configuration
- Review new capabilities and plan upgrades
- Identify improvement priorities through application reviews
Customer Success Services
- A dedicated Customer Success Manager for Enterprise customers
- Coordinate follow-up on application issues and service requests
- Receive an Annual Data Health Assessment Report
- Get recommendations on data quality and system adoption
Our Delivery Process
Discovery
Understand your operations and requirements to define a suitable solution.
Solution Design
Assess the scope and prepare a detailed implementation plan and quotation.
Implementation
Deploy the system, migrate data and configure workflows for a smooth go-live.
Training and Handover
Train users, hand over the system and support ongoing operations.
Service Commitment
Experienced Team
Over 30 years of industry experience, with expert guidance throughout your project.
Responsive Support
Follow up by telephone, email and remote assistance to move issues toward resolution.
Data Protection
Review access permissions, backup and recovery arrangements for your deployment.
Ongoing Updates
Assess releases against business needs and prepare validation and upgrade plans.
Ongoing Service Follow-Up
Record issues, actions and user feedback to keep service requests traceable.
Frequently Asked Questions
Where should we start if this is our first ERP system?
Start by evaluating a representative workflow, such as sales order entry through purchasing, production and shipment. Prepare a small set of realistic data and work with a consultant to define the issues to address and your implementation priorities.
Are implementation and training included in the software price?
Software licensing, cloud resources, implementation, training and custom development are scoped according to the selected edition and project plan. Delivery methods, scope, deliverables and fees are defined in the quotation and contract.
Can we go live in phases?
Yes. Begin with master data and core processes, then extend to production collaboration and system integration. The implementation plan defines the sequence, schedule and team responsibilities.
How do we migrate existing data and connect other systems?
First assess the structure, completeness and quality of source data, then agree how it will be prepared, imported and reconciled. Integration depends on your edition's API access, the other system's interfaces and the requirements of the project.
How do we get help after go-live?
Contact our service team by telephone or email with a description, the time of the issue and relevant screenshots. Share business data through the agreed channel so the team can investigate and follow up.
Let's Plan Your ERP Rollout
Tell us about your business size, current processes and improvement priorities so we can define your goals and next steps together.
